Adding services not asked for

Hello Eduan Potgieter,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the roaming service has not been activated on your phone, what is active on your phone is international dialing which enables you to make international calls.

We would like to assure you that we are actively working to improve our service levels.

Regards,
Peggy
REQ:***