Adding interest while I wait for their responce
I had an MTN contract which I managed to cancel in February 2015 after a lot of effort and numerous call to the MTN call centre to send me my invoice which never came. The last call to them was to confirm my outstanding balance which was stated to me as R900.38. On 26 March 2015 I made a payment of R901. After this I though this whole MTN business is over.<br> I never heard from MTN again after that. on the 23 July 2015 I get an email from a company called Shapiro Shaik Defries &
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MTN South Africa's replyOfficial
07 Aug 2015, 15:58Hello Shoba001,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there were additional invoices generated after the invoice dated the 20th of November 2014. The invoice for December 2014 was for R427.32 and then January, February 2015 R210.50 respectively.
A credit of R148.50 was allocated to your account on the 20th of March 2015 and the remaining balance of R698.86 is payable by yourself. These invoices generated was for the cell-phone number ending with R8628.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there were additional invoices generated after the invoice dated the 20th of November 2014. The invoice for December 2014 was for R427.32 and then January, February 2015 R210.50 respectively.
A credit of R148.50 was allocated to your account on the 20th of March 2015 and the remaining balance of R698.86 is payable by yourself. These invoices generated was for the cell-phone number ending with R8628.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply07 Aug 2015, 15:58
Official
Hello Shoba001,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there were additional invoices generated after the invoice dated the 20th of November 2014. The invoice for December 2014 was for R427.32 and then January, February 2015 R210.50 respectively.
A credit of R148.50 was allocated to your account on the 20th of March 2015 and the remaining balance of R698.86 is payable by yourself. These invoices generated was for the cell-phone number ending with R8628.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there were additional invoices generated after the invoice dated the 20th of November 2014. The invoice for December 2014 was for R427.32 and then January, February 2015 R210.50 respectively.
A credit of R148.50 was allocated to your account on the 20th of March 2015 and the remaining balance of R698.86 is payable by yourself. These invoices generated was for the cell-phone number ending with R8628.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,