Active number unable to perform Sim Swap

A sim swap was required on my account and so i went to 4 MTN stores on the 27th Jan 2015. Southway mall MTN , the MTN at corner of West street and Gardner street ,the MTN on Smith Street and the MTN at Pavilion Shopping centre. The first 3 informed me that their systems were offline. At Pavilion they informed me that they were unable to access my account, they logged a technical fault on the account and informed me that i \need to walk into an MTN store to find out if the fault had been resolved""; still no alternate contact details were taken from me and i was advised to call MTN myself to find out if MY account was resolved with the error which MTN had encountered. i call today and am advised to call back in 24-48 hours to CHECK on the status of the fault as it has yet to be attended to; another ref code i received : REQ***. The call i made today to MTN lasted 42min;no-one is able to tell me what is going on nor do they know what has happened to my \""UN-ACCESSIBLE\"" account!! ***"""