Activation of new data package contract

I have been battling since Tuesday 19 May to obtain a simple R129 per month data bundle and wi fi device. I waited for almost an hour in Tuesday while their system kept hanging. I left. They called me to say everything has been approved. I came back Wednesday and again spent almost an hour while the system was hanging. Eventually I signed contracts and left with a sim and device. It is now Friday. Still no activation. I have now been waiting again for almost an hour while the staff is trying to address the issue to absolutely no avail. The system again keeps hanging and the poor lady is trying her best, but after an hour, there is still no postive outcome. Three days of waiting and wasting time.