Activation of a new sim card

I believe my experience with MTN is the worst ever.

I took a contract phone with them and was delivered on 30th August 2019. As I was busy with the funeral arrangements of my aunt, I called a 2 weeks later to activate the new sim card which came with the phone. I have been calling ever since then and every time I call the activations department I am being told that the sim was not loaded, they will then transfer me to other department to have it loaded. Last week Friday when I finally speak to the consultant she sounds clueless as to what I was talking about and kept asking me what must she do to load the sim card. I got furious and ask her how would I know since I do not work for MTN. I told her she must go and get the information and make sure that someone who knows their story calls me and have this sorted. Monday the 30th I called again and I got told the same thing – sim card not loaded they cannot activate it – I lost it, she then transferred me to Customer Service, guess what? The consultant told me I was transferred to the wrong department and she transferred me to Retentions and got the same response. Yesterday I was transferred 9 times, from Activations, Customer Service, Retentions, to Activations, Customer Service to Retentions, to Upgrades and back to Activations and back to Customer service again. I then requested to speak to a Manager and I was told their Manager won’t be able to help me. The lady wanted to transfer me to Upgrades again, then I hung up.

I went to their website and lodged a complaint. This morning I got an email instructing me to call Activations again.

You can imagine how livid I got and what my response was. Up until now, I am still not sorted.

I don’t think there is any other company that can do better MTN. They are Title Holders with Poor Customer Service