Activation of 2 MTN Data Sim Cards

On the 14th of May 2020 I had the phone of our church upgraded at MTN Westgate. Innocentia assisted me and all went well with this upgrade. At the same time a request was made for two data sim cards to be added to the same account. The cards were issued and I was told that the activation will take place within 48 Hours. After the 48 hours, without any activation my problem started with MTN. First MTN wanted to do a ITC check on the account, which was declined. The reason for this was that the Company number didn't exist. I have no idea why this number was added to the account as churches don't have any registration numbers as they are regarded as NPO's. According to Innocentia she tried everything possible but I still have the sim cards with me, and yet they are not activated. This means that the church is still without any data.

AlI the relevant info requested was sent eg 3 months bank statements, a letter from the church stating their information etc, I even went into MTN at Westgate myself taking the another set of three months bank statements as again requested, up to today, 25 June 2020, we still don not have activation.

I feel that from our side we have done everything possible to assist. It is now even impossible to get hold of Innocentia or Bruce, which she claims to be her manager, on the phone as they simply do not answer their phones, and we am stuck with cards that are of no use to the church.. Is there someone that can help as I can't think that no one in MTN will be able to assist me in this matter.