Activation data lies
<p>I activated my MTN contract (after some woes with actually recieving the contract.... but that's another story) and recieved the much advertised and raved about 30GB activation data.</p> <p> </p> <p>I started using it, and a few days later I was recharged with my normal recurring bundles. From that point on, my recurring bundle started being depleted, despite the fact that the activation data expires sooner. After countless calls, reference numbers and redirects - *dials 808* "call 1555, they'll be able to assist....." *dials 1555* "no call 808, they will assist" - this issue still hasn't been resolved, with the worst response being "just use up your recurring, then the activation data then BUY more data"<br /><br />MTN should not falsely advertise promotions and make false promises. If this is how they want to conduct their business, then I shall be writing to the powers that be (CCMA, BCCSA) about MTN's ********* and ******* advertisments.</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows Internet usage depleting from the Promotional data bundle and not from the recurring contract data bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows Internet usage depleting from the Promotional data bundle and not from the recurring contract data bundle.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
