1 reviews | Active since Nov 2012
Activation centre
I have recently had to upgrade my wifi with MTN. They couriered my new sim card to me. Then went my debit order went off the charge was double then what is was suppose to be.
I have phoned and send emails. My wifi doesn't work. I finally got an email yesterday saying i must phone the activation center. I have been phoning since yesterday. No one even bothers to answer the call. How is this service and how can you charge me for something that i cant even use or get activated.
Appalling service!!!!
Good day Aurette,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Aurette,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,