Activated Roaming and now local service disrupted

Today I attempted to activate roaming on my daughter's cell phone ***) as she leaves for overseas tomorrow.<br> I am the account holder. <br> I initially phoned 808 and was told that this had to be done in person at an MTN store as I would need to pay R2000 and fill in forms. <br> I went to the Sunninghill Chilli Lane Branch. Tshegofatso helped me - she activate the international roaming without any payment or forms and she checked with the call centre that all was in order. Reference number *** (Eunice)<br> Subsequently, it seems my usage limit has now been reset to 0. <br> I have tried to rectify this with two calls to the Service centre. The first call (***) the operator told me to get the phone switched off, take the sim card out, replace and power up. Still the phone doesn't work.<br> On the next call, I was referred to the credit department and had to phone ***<br> I hung on without reply for 23 minutes.<br> I am now desperate to get this problem fixed.<br> I might add that I pay for my phone, my daughter's phone and my 3G card promptly by stop order every month.<br> I am disgusted with this service. I have spent the large majority of my day trying to fix this.