Activate the ****** router

On the 28th of February 2021, we went to MTN store in MAll of Africa. We waited 3 hours just to get a MIFI router. No one was checking customers if what they wanted could be serviced there. Then it was our turn and we got the MIFI router, the agent just told us to insert the sim card and all will be well. Well guess what, when we got home none of that happened. We called customer care and we were advised that we need to call Activations the next day. We call activations and they further advised that we approach our nearest MTN store for assistance. At the MTN Randburg store they flatly refused to help my mother and told her to go back where she purchased the router. Who then is going to activate the ****** router since none of your agents are willing to assist.

So just because we got a router from MTN now we have to spend more time and money travelling the whole country trying to find someone to help activate this.

Rather take it back than to give us the run around.