AT
Anneska T

1 reviews | Active since Nov 2012

04 Jul 2017, 10:03

Activate my NUMBER!!!!! ***

<p>I have been struggeling since January 2017 to convert from contract to prepaid!</p> <p> </p> <p>I am using my number for business purposes and have been using the same number for</p> <p>12 years!!!!!</p> <p> </p> <p>I paid the difference to settle my account from contract to prepaid!!!! Since the 29th of June MTN deactivated my tel number!!!!! What kind of customer service are we dealing with????</p> <p> </p> <p>Activate my number immediately!!!!!!</p> <p> </p> <p> ********** 025</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Jul 2017, 19:45
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that we have sent an urgent request for the reactivation of the number *** and be migrated to prepaid as p[er your request.

warm regards

mike

Complaints Management Team
Reference Number: ***7