Act of an instruction

Requested for my contract to be cancelled and moved to pay as you go. Received an email confirming the migration would be completed as at 22 Nov. Have since made 2 calls as the contract has not been cancelled. every time I get told it has now been been cancelled. I am not wasting my time again calling, please cancel and reverse any fees I have been charged. This has been a huge convenience to me and cost me time and money. Will someone do what you promised and cancel my contract. Tired of excuses.