SG
Seugnette G
1 reviews | Active since May 2015
07 May 2015, 16:40
Accusing me as user of physcial damage to device
After a year from upgrading 17/12/2013 my device stopped working, didn't want to switch on. Took it in @ Wonderboom junction to send in for repairs on 13/01/2014. Rep**** by saying \...main PCB has burnt out due to physical damage..."I used the accessories that was given to me in the original box. The device has never been dropped or even the battery taken out. No where on the form that was filled in by Freddy @ w/boom junction MTN was there indicated or ticked that the device had any physical damage. Now I must pay R330 to get a non working device back"
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MTN South Africa's replyOfficial
18 May 2015, 10:55Hello seugnetteg,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your complaint to the management team at our Repair department for urgent attention. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your complaint to the management team at our Repair department for urgent attention. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
MTN South Africa's reply18 May 2015, 10:55
Official
Hello seugnetteg,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your complaint to the management team at our Repair department for urgent attention. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your complaint to the management team at our Repair department for urgent attention. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***