accurate monthly provision of 20 Gb's data

I salute mr. Nazeem Johannese (supervisor/team leader @ Call Centre) for finally resolving my query. He was so willing to assist, for me to enjoy the benefit I signed up for, namely to be allocated the accurate monthly provision of 20 Gb's data for the duration of my current contract. I was exhausted as well as frustrated with regards to my query (several complaints and Trouble Tickets were logged and escalated, really without any positive difference). It took 5 months of waiting and patience, for which I really cannot blame him, as everything is not in his hands, because he is dependent on co-operation of staff in the back office (load the 20gb on Eppix before it can be loaded on TCP, if I understand it correctly). I have so much respect for Nazeem, as I am convinced that he tried his best for a resolution. He often offered his sincerest apologies for the manner and delay in which my query has been managed to resolution, and he frequently assured me of his intention to completely avoid the situation where I would be in a position to have to raise the matter once again, and to have to call monthly for my package. So Nazeem, I hope your seniors take serious note of my comment, when deciding on a merit bonus for you.