JT
John T
1 reviews | Active since Jun 2015
22 Jan 2019, 16:31
Accout paid up and closed by credit bureaus indicate in arrears
Account paid up, they did not update credit bureaus. It still saying the account is in arrears. this has been indicating since from 2013 when the account was closed. I've been trying to email call and emialing with no success as all.
Kindly assit
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Replies (2)
MTN South Africa's replyOfficial
23 Jan 2019, 10:49Good day John,
Thank you for your post.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our Legal department and we will revert to you with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's reply23 Jan 2019, 10:49
Official
Good day John,
Thank you for your post.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our Legal department and we will revert to you with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's replyOfficial
24 Jan 2019, 13:27Good day John,
Kindly note that our Legal department has confirmed that a request has been sent to the credit bureaus to update your payment profile.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's reply24 Jan 2019, 13:27
Official
Good day John,
Kindly note that our Legal department has confirmed that a request has been sent to the credit bureaus to update your payment profile.
Warm Regards,
Zanele Mazibuko
Complaints Management Team