Accounts total incompetency

Thobekile, re my mail below where I asked you specifically to ensure that a double payment is not deducted at the end of November since I made a manual payment(of which I’ve send you and how many other people the proof of) after last month’s debit order did not went through(which I arranged before end last month with MTN but it was not actioned).

Not only did a double payment went through, it also went off my previous bank account. That after I received confirmation from MTN that the debit order has been changed to my new account.

This is now on top of the fact that I struggled for a week to get my services reconnected after I paid last month’s instalment manually.

I get charged for every debit order that bounce apart from the fact that it reflect badly on my profile. All because of MTN staff incompetency.

I do not know yet who I else I will have to contact in order to get this issue resolved.

I use to be satisfied with MTN but if this is the kind of incompetency tolerated at MTN I will most definitely change my service provider. And advise any and everybody I come into contact with likewise.