JP
Joshigan P

1 reviews | Active since Dec 2012

07 May 2015, 14:07

Accounts status

Good-day,<br> <br> Regarding the below mentioned. the money has been paid. Can you please look into what happened and contact me please.<br> <br> Good-day,<br> <br> this is the simplified account of the problem I am having as per your consultant:<br> <br> From: ###<br> Sent: Monday, 13 April 2015 03:30 PM<br> To: Credit Management <br> Subject: ID ###<br> <br> Good day <br> <br> B*** - not paid for the past 3 months - at legal status as per eppix<br> K*** - up to date as per eppix<br> <br> <br> As per above please provide clarity how two separate accounts held by the same respective account holder , being paid in the exact same manner Debit from credit card # #### #### #### #### ?<br> Can have a different account payment status as indicated above ?<br> <br> Please advise or resolve urgently as customer wishes me to create a JAB for outstanding amount R ####on acc B*** and wants all respective provisioning due to him provided in full , as this bad payment reflection is not he's doing or responsibility ?<br> <br> <br> Add a new Mtn Report Inappropriate report? Back <br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 12:38:40 | Wed 6 May 15 <br> Hello Joshiganp,<br> <br> We are truly sorry for the delayed response and for any inconvenience caused. It was never our

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2015, 15:44
Official
Hello Joshiganp,

We are truly sorry for any inconvenience caused and for the delayed response.

We can confirm that your payment is reflecting on the account, the line was reconnected and the legal status on the account has been removed.

Because the account was locked, the payment details has been removed from the account. We will require proper authorization to update the details again and ensure payment is received accordingly for the account.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,