IR
Ian R
1 reviews | Active since Nov 2010
17 Mar 2017, 12:08
Accounts *******!!!
<p>I upgrade. I get my account with services not contracted for. After 3 months I get MTN to take the wrong service off the account. I log in total 4 formal calls ********** ; ********** ; ********** 55; ********** 99.<br />I have still not received the credit owing for billing of itemized service not contracted for. The last time I called MTN the person said that my last call was not logged as urgent so they would re-submit it. Still no resolution. I wonder how many people get charged for services not contracted for and then it takes forever (if ever) to get the money back. Is this a new way of financing the Nigeria debacle?</p>
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Replies (3)
MTN South Africa's replyOfficial
17 Mar 2017, 20:56Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the itemized billing service has been removed.
The account will be credited for the itemized billing charge on the October and November invoices.
The credit will reflect Monday on the account.
Kind Regards,
Alice van der Merwe
Reference Number: ***1
Best regards,
MTN South Africa's reply17 Mar 2017, 20:56
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the itemized billing service has been removed.
The account will be credited for the itemized billing charge on the October and November invoices.
The credit will reflect Monday on the account.
Kind Regards,
Alice van der Merwe
Reference Number: ***1
Best regards,
IR
Ian R's updateReviewer Update
22 Mar 2017, 14:46Hi Alice,
I appreciate you getting back to me. It is Wednesday and I see no credit on my account as of 22/03/17
IR
Ian R's update22 Mar 2017, 14:46
Reviewer Update
Hi Alice,
I appreciate you getting back to me. It is Wednesday and I see no credit on my account as of 22/03/17
IR
Ian R's updateReviewer Update
13 Apr 2017, 08:22Almost through April and still no credit to be seen on my account. Please send me proof of credit passed
IR
Ian R's update13 Apr 2017, 08:22
Reviewer Update
Almost through April and still no credit to be seen on my account. Please send me proof of credit passed