JR
Janice R

1 reviews | Active since Mar 2015

11 Mar 2015, 12:33

Accounts & ***** Division SUCK!

***** was committed on my cellular account in August 2014. TO DATE NOTHING HAS BEEN RESOLVED!!<br> I get threatening sms's sent to my children s cell phones and the services get suspended.<br> Tumi had helped me every time the services get suspended. Promises are made that the issue has been resolved, only to have the same thing happen every 2 weeks. Recently I have been promises that the credit supervisor a one Sylvester Lewis would call me back..... it is exactly a month later and I am still waiting.<br> I AM SO SICK OF THIS!!!<br> Please could SOMEONE take ownership of the absolute **** service and sort this out once and for all.

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 11:19
Official
Hello Gelmir'sWife,

Thank you for posting.

Please accept our apologies for the delayed response and any inconvenience this may have caused.
This matter has been escalated to the relevant management team for urgent intervention. You will be advised of the outcome.

Regards
Jean
REQ:***