CT
CHANELLE T
1 reviews | Active since Jul 2012
28 Aug 2015, 13:41
Accounts department not up to date!
If a company mess up your account and then continue to harass you to make a payment on your account to fix THEIR mistake and then still to phone you once the payment was made to request payment.... that is when I loose my cool!<br> Their accounts department is a JOKE!!!!
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 18:47Hello CHANELLETH,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the system bill the account in arrears. Your debit order for June month has returned unpaid. The payment for R193.00 paid to MTN was for the June payment returned unpaid. The debit order for R357.79 requested to be paid over to MTN on the 1-9-2015 is for your July and August invoice. Once this reflect as paid and not returned the account balance will be R0.00
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the system bill the account in arrears. Your debit order for June month has returned unpaid. The payment for R193.00 paid to MTN was for the June payment returned unpaid. The debit order for R357.79 requested to be paid over to MTN on the 1-9-2015 is for your July and August invoice. Once this reflect as paid and not returned the account balance will be R0.00
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply28 Aug 2015, 18:47
Official
Hello CHANELLETH,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the system bill the account in arrears. Your debit order for June month has returned unpaid. The payment for R193.00 paid to MTN was for the June payment returned unpaid. The debit order for R357.79 requested to be paid over to MTN on the 1-9-2015 is for your July and August invoice. Once this reflect as paid and not returned the account balance will be R0.00
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the system bill the account in arrears. Your debit order for June month has returned unpaid. The payment for R193.00 paid to MTN was for the June payment returned unpaid. The debit order for R357.79 requested to be paid over to MTN on the 1-9-2015 is for your July and August invoice. Once this reflect as paid and not returned the account balance will be R0.00
Kind Regards,
Alice van der Merwe
***