ACCOUNTS DEPARTMENT

Item: MTN South Africa
Rating: 2
Author: mel W

I have a top up cotract with MTN, now i get a invoice that i have to pay MTN more than R1000.00 for 9gb data that i have used. HOW CAN MTN charge me over R1000.00 for data if i am a top up customer. I want someone at MTN to phone me today and sort this out. i expect an explanation o how they was billing my account??? this has never happend before and now all of a sudden i get Billed over R1000.00 i want this sorted out!!!

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Replies (1)

MTN South Africa's replyOfficial

03 Jun 2015, 08:34

Hello mel.wi,

Thank you for posting.

Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.

Kindly note this matter has been escalated to the Billing queries department to validate the charges. You will be advised of the outcome.

I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.

Regards
Jean
REQ:***

MTN South Africa's reply03 Jun 2015, 08:34

Official