CP
Charmayne P
1 reviews | Active since Jul 2015
14 Jul 2015, 10:29
ACCOUNTS CHAOS
How does it take a technology rich blue chip company over 28 days to record a payment on a monthly service contract . . . . month after month after month.<br> TOTALLY UNACCEPTABLE - spend money on sorting out your system, then advertise how wonderful you are<br> CALL CENTRE CLOSED TODAY . . . Even more PATHETIC..
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MTN South Africa's replyOfficial
31 Jul 2015, 16:13Hello Taxrat2883,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Accordingly to our records your debit order for the 15th of July 2015 returned for insufficient funds on the 20th of July 2015 and the cash payment of R1078.61 was allocated to the account on the 23rd of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Accordingly to our records your debit order for the 15th of July 2015 returned for insufficient funds on the 20th of July 2015 and the cash payment of R1078.61 was allocated to the account on the 23rd of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply31 Jul 2015, 16:13
Official
Hello Taxrat2883,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Accordingly to our records your debit order for the 15th of July 2015 returned for insufficient funds on the 20th of July 2015 and the cash payment of R1078.61 was allocated to the account on the 23rd of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Accordingly to our records your debit order for the 15th of July 2015 returned for insufficient funds on the 20th of July 2015 and the cash payment of R1078.61 was allocated to the account on the 23rd of July 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***