SF
Samantha Fincham-Mostert
1 reviews | Active since Jun 2015
30 Jun 2015, 09:54
Accounts
I have requested 27 May for my account to be corrected, nothing happened not even a replay to my mail!!!! The Cape Gate Branched advised that I can only sent an email the head office will sort it out!!!! unbelievable bad service... I have sent 3 follow up mails without any response... You are very quick to suspend the contract if you don't receive the payment...
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Replies (1)
MTN South Africa's replyOfficial
08 Jul 2015, 08:35Hello SFincham-Mostert,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
Best regards,
MTN South Africa's reply08 Jul 2015, 08:35
Official
Hello SFincham-Mostert,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
Best regards,