SB
Sybrand B
1 reviews | Active since May 2015
07 May 2015, 11:24
Account wrong and not rectified as promised
My agreement was originally signed with Nashua for services to the value of R315 per month. MTN took over the contracts from Nashua and is now constantly billing me for services not requested which bring the bill up to R367.99 per month.<br> <br> Nobody answers phones at the customer care line?<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 13:51Hello Sybrand12,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that the matter has been rectified subsequently,a credit of R118.45 has been passed onto your account,on the 12th of May,2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that the matter has been rectified subsequently,a credit of R118.45 has been passed onto your account,on the 12th of May,2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply19 May 2015, 13:51
Official
Hello Sybrand12,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that the matter has been rectified subsequently,a credit of R118.45 has been passed onto your account,on the 12th of May,2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that the matter has been rectified subsequently,a credit of R118.45 has been passed onto your account,on the 12th of May,2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.