1 reviews | Active since Jul 2012
ACCOUNT WRONG AGAIN!!!!!!
This morning at around 9.58am I phoned MTN AGAIN, on number 808. Usually I have to phone 3 or 4 times to get through, however today I was lucky in the sense that I only held on for about 15 minutes before having my call answered.<br> My contract was migrated from Nashua Mobile NOT BY MY CHOICE, I had no option! I've been forced to deal directly with MTN and in the first 3 months I've had 2 months of problems!!! <br> When I phoned last month to ask why I get charged TWICE for my Blackberry Internet Services, the response was 'sorry, we'll put a credit through' and yet, this month THE SAME THING HAPPENED AGAIN!<br> When I phoned 808 to query this, the lady refused to assist me because I would not confirm my PERSONAL BANK ACCOUNT DETAILS, which has NOTHING to do with MTN since I pay via EFT!!! Why must I disclose personal details for a mistake MTN REPEATS????<br> It is bad enough that suddenly my account has to be paid by the 20th, after YEARS of keeping my account up to date with Nashua Mobile!<br> IF MTN DIDNT REPEAT THEIR MISTAKE, I WOULDNT HAVE HAD TO TAKE VALUABLE TIME OUT OF MY DAY TO PHONE, AND WOULDNT NEED TO CONFIRM PERSONAL DETAILS TELEPHONICALLY TO STRANGERS!!! <br> FIX YOUR ACCOUNTING SYSTEM!!!!!
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have been credited for the service double charged, we have resent this matter to the billing team for the charged on the February invoice to be credited.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have been credited for the service double charged, we have resent this matter to the billing team for the charged on the February invoice to be credited.
Thank you
Wenzile Masina
REQ:***
Best regards,
