1 reviews | Active since Aug 2011
Account was Capped when i took out contract now no
Last year i took out an extra contract with my current contract. It was made aware that this was an open contract so with my wife and myself there the consultant made my data capped. for 7 months i never went over my data cap and never exceeded my monthly bill of R288 pm. then suddenly after all MTN price changes and issues with data allocation i got a bill for R1600 and the next bill is for R3700. Now suddenly my account is not capped any more without my knowledge and am liable for this mistake. My account has been the same for 7 months now suddenly its not. Something changed and they just keep saying its my fault. I have been trying to deal with it but keep getting shut down. Even the consultant we always go to said it was capped why is it not now any more,?<br> I AM NOT PAYING THAT R3700 due to MTN technical issues. If push comes to shove then ill pay the normal data bundle rate R149 per gig. They say i downloaded over 3 gigs and want to charge me R1000 per gig.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***