Account up to date yet phones is suspended

I have tried for hours now to call with no answer from head office or the Cresta store. I have sent about five emails including one with a proof of payment for the amount that is only due on the 1st of December. i got a reply asking for my cell number which I have sent but for hours now I have had no feedback not even a confirmation! I also asked about two weeks ago if my account was up to date as I wanted to make sure I have paid in full and I received a reply stating it was and that an amount which I have paid today was only due on the 1st of December.<br> <br> My phone was suspended this morning with no warning and no SMS stating why it is suspended. I have paid my account in full and even now paid the amount that is only due on the 1st of December yet my phone is still down. This is breach of contract! It does not take hours to confirm a payment as activate an account!<br> <br> This service is unacceptable as well as irritating. I am unable to call anyone or do anything!