Account up to date
<p><span style="color: #555555; background-color: #ffffff;">My account has been paid up with MTN for 2 months now but I still get emails and letters saying I owe MTN 18k which I dnt understand where it comes from, I have paid this account, I need my name removed from MBD and my name cleared this is affecting my credit life.</span></p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that legal superiors have sent an urgent request to external lawyers to close off the file and reactivation request have been sent for your number to reactivated it should take within 2 to 24 hrs.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that legal superiors have sent an urgent request to external lawyers to close off the file and reactivation request have been sent for your number to reactivated it should take within 2 to 24 hrs.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Good day Mike
I can't even get through to your call center as I just get a msg to go to an mtn store and Rica my number, do I really have to go through that again?
Looks like sorting this out is actually creating more issues for me, I just need my numbers back and all my minutes and data back...
Please advise.
Ref: ********** 4
Good day Mike
I can't even get through to your call center as I just get a msg to go to an mtn store and Rica my number, do I really have to go through that again?
Looks like sorting this out is actually creating more issues for me, I just need my numbers back and all my minutes and data back...
Please advise.
Ref: ********** 4