IJvR
Ilana Jansen van Rensburg
1 reviews | Active since Jul 2015
03 Jul 2015, 10:48
Account under credit limit = Suspended!!!
Good day,<br> <br> I upgraded my phone with MTN at the beginning of Feb 2015. Not long after my internet ****le and phone's accounts was suspended due reaching the credit limit. After several failed attempts to reach the accounts department I finally received an SMS stating that my credit limit has been increased to R1530.00. My account is paid by debit order and R1153.00 was deducted on 01/07/2015. On 02/07/2015, I received a notification stating that I \have exceeded 90 %25 of"my credit limit and my account has been suspended again. I tried to contact 808 without any success whatsoever. This is shocking and unacceptable service. <br> <br> Regards"
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MTN South Africa's replyOfficial
23 Jul 2015, 15:48Hello ijvr,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the suspension on the line was removed on 06-07-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the suspension on the line was removed on 06-07-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply23 Jul 2015, 15:48
Official
Hello ijvr,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the suspension on the line was removed on 06-07-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the suspension on the line was removed on 06-07-2015. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***