Account to be closed - taking 3 months and no action

<p>good day I have notificedMTN that i would like to end my contract with them. it was in force until the 4th of May 2017 and since then I have tried to close this account. i have gone into their store - held on for over 40 min, no luck. i then emailed Praveshini Govender [ MTN South Africa ] ********** on the 5th of April (to give the 1 months required notice even though I'm at the end of my contract), my email was acknowlegded and i was told that the retentioned deparment would contact me. needless to say they have not been in contact with me and I emailed her to advise that i have no need to speak to their retentions department as i have no need for their services any longer. they are owing me a refund, whcih now needs to be backdated to May 2017. i would like this matter resolved asap and for the funds to be refunded to myself as per my email. should they require anything else from myself if they can kindly reply to my emails. i sent her another email on the 18th of May and have heard nothing back</p>