TG
Tendai G
1 reviews | Active since Apr 2013
09 Mar 2017, 11:02
Account termination
<p>A ********** - MTN is in the habit of handing over accounts without even following the National credit act. My account was handed over and i wasnt even aware I owed MTN money due to the fact that they had just refunded me money before the contract was terminated in August 2016. I was suprised to get an sms stating I should pay my MTN Account in January from a debt collection company. I am in a battle now with this firm and I am telling them simple thing that had I known that this was the case I WOULD have paid long before January as my account with MTN for 10 years has never gone a month in arears why start now.</p> <p> </p> <p>This is irregular and the MTN Legal department (Gemini Plaatjies) claims that I was informed which I do not agree with simply because no invoice was sent or even a letter posted stating I owed them.</p> <p> </p> <p>It is unfair for me to pay costs for incompetence on the part of MTN in handling my account. I am very irritated by the calls l keep getting from MBD attorneys who I have told I have no business with them if they do not send evidence of MTN requesting for payment of this account.</p> <p> </p>
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
09 Mar 2017, 17:22Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2017, 17:22
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
TG
Tendai G's updateReviewer Update
14 Mar 2017, 09:41Good Morning
Am just making a follow up to your response. Have you managed to get information with regard to why my account was handled in this manner.
Regards
Tendai
TG
Tendai G's update14 Mar 2017, 09:41
Reviewer Update
Good Morning
Am just making a follow up to your response. Have you managed to get information with regard to why my account was handled in this manner.
Regards
Tendai
TG
Tendai G's updateReviewer Update
14 Mar 2017, 11:43Y'ello!
Thank you for your email.
Please note that account got handed over due to non payment
Kind regards,
Simiso Vilakazi
Legal Department
MTN SA
Reference Number: ********** 3
--Original Message--
From: ********** />Date: 2017/03/09 10:29:48 AM
To: ********** />Cc: ********** />Subject: Re: MTN - ********** 314180 - A ********** [# ********** 3]
Good Morning
I have requested proof of ATTEMPTED communication (AS they claim) between MTN and me informing me of a problem on my account before it was handed over, and I have not received any. I am of the
Impression that this is an exercise to ****** money from clients how have terminated contracts with mtn.
I hearby put it on record that The only monies that will be paid are R 1,425.59 dated 2016-08-24 INV OP/C841119 DN841120 (INVOICE NOT SENT TO CLIENT) any other cost after this is a malicious attempt to further
enrich your partnership between your organization and MTN due to pure incompetence on the part of MTN Legal / Accounts department in ensuring accurate closure of this account.
Regards
TG
Tendai G's update14 Mar 2017, 11:43
Reviewer Update
Y'ello!
Thank you for your email.
Please note that account got handed over due to non payment
Kind regards,
Simiso Vilakazi
Legal Department
MTN SA
Reference Number: ********** 3
--Original Message--
From: ********** />Date: 2017/03/09 10:29:48 AM
To: ********** />Cc: ********** />Subject: Re: MTN - ********** 314180 - A ********** [# ********** 3]
Good Morning
I have requested proof of ATTEMPTED communication (AS they claim) between MTN and me informing me of a problem on my account before it was handed over, and I have not received any. I am of the
Impression that this is an exercise to ****** money from clients how have terminated contracts with mtn.
I hearby put it on record that The only monies that will be paid are R 1,425.59 dated 2016-08-24 INV OP/C841119 DN841120 (INVOICE NOT SENT TO CLIENT) any other cost after this is a malicious attempt to further
enrich your partnership between your organization and MTN due to pure incompetence on the part of MTN Legal / Accounts department in ensuring accurate closure of this account.
Regards