Account suspsended despite payment and notification

I have been with mtn for over 6 years and their service and call centre are nothing short of unprofessional. I moved one of my numbers from contract to PAYG and unfortunately did not change the reference for my monthly mtn payments. As such my payments for the past 4 months have been unallocated which led to service suspension. My account was suspended 30 December 2017. I liased with a consultant on telephone and email email address is ********** who forwarded my proof of payments to the billing departments on the 2nd of January. Since then my account is still suspended. I have sent her emails trying to follow up which are never responded to. Which shows lack of work ethic. What are people employed for really if they cannot perform! One of the mtn consultants also sent her an email citing she could not escalate it as the 1st consultant I dealt with was suppose to follow through my enquiry. I now am sitting with a paid suspended contract phone. Business on hold. When i call 808 the mtn call centre i now get an automated response that says your service has been suspended please call your service provider. Thats the most stupid automated message one can create. Who is the service provider that im suppose to call if not the same number. My suspended line is ********** 955.

Dissapointed Sibusisiwe