MT
Marc T
1 reviews | Active since Jan 2013
02 May 2015, 18:31
Account suspension and terrible call centre
My account has been suspended with out any notification and with it being paid up to date via a debit order and when I would like to querie why this has happened? MTN's call centre is useless after calling 15 plus times holding on for over 10 minutes they just drop your call and now my call doesn't even go threw! This is unacceptable when your website informs me how quick your customers service is...
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 09:37Hello Mac55,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
MTN South Africa's reply14 May 2015, 09:37
Official
Hello Mac55,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***