kM
koketjo M
1 reviews | Active since Dec 2015
28 Dec 2015, 13:01
ACCOUNT SUSPENSION
I'm disappointed with MTN service especially after our have entrusted in this provider for so many years... my account was suspended and I have been making payments via eft... and they debited other payment from my account. When I called legal they told me my account was suspended and no payment received for 3 months.. what makes me angry is that no one ever called to say I have outstanding payments and they just jump to suspending my account MTN SUCKS Tsk ..THIS AFFECTS MY CREDIT RATING SIS. Before you suspended an account you must call the customer first cause you seem not to understand your own policy
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Replies (1)
MTN South Africa's replyOfficial
30 Dec 2015, 14:31Hello kmphailane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that your account is in arrears, please make a payment of R 1044.66 for the lines to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that your account is in arrears, please make a payment of R 1044.66 for the lines to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Dec 2015, 14:31
Official
Hello kmphailane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that your account is in arrears, please make a payment of R 1044.66 for the lines to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that your account is in arrears, please make a payment of R 1044.66 for the lines to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,