VC
Vanessa C
1 reviews | Active since May 2015
22 Jun 2015, 09:40
Account!!!!! Suspension!!!
I am STIIll waiting on feedback from MTN!!! I am being billed for a mistake from MTN's side and i am not responsible for for their mistake!!! Why cant this be sorted out!!! I am being suspended every month on the 7th !!! Now really!!! When will this query be attended tooooo!!! I am clearly not getting any assistance from MTN Soneike!!!
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MTN South Africa's replyOfficial
23 Jun 2015, 09:52Hello Marvincharles52,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the suspension has been removed and a credit has been processed to your account for the data charges billed in May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the suspension has been removed and a credit has been processed to your account for the data charges billed in May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply23 Jun 2015, 09:52
Official
Hello Marvincharles52,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the suspension has been removed and a credit has been processed to your account for the data charges billed in May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the suspension has been removed and a credit has been processed to your account for the data charges billed in May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,