Account Suspension

I would like to express my extreme disappointment with MTN and it’s apparent “service champions” , these people don’t care at all about its clients, to say I’m frustrated is an understatement. My husband’s line has been suspended for straight 7 days now, renewals department has been off no help whatsoever. These service champions are constantly hanging up & providing no viable solution or cause to this problem. For 7 days now, we are told that the account is pending activation and should be reactivated within 24hours, FOR 7 DAYS! Escalations after escalations. Today, after having to cause a scene at the MTN Store, we are told that the account is on a hard suspension and we need to contact the head office. Needless to say that they are just as useless! We had another consultant lie to us that she activated the line and should reboot the device. To no surprise, the line is still suspended. We run a business & this is my husbands primary line. We’ve lost clients due to MTNs incompetence & lack of empathy!! The pathetic customer service & lack of client to business transparency is appalling I must say! Trash overall experience