Account suspension

Item: MTN South Africa
Rating: 1
Author: Theunis B

Suspend my account, send them proof of payment, activate account to be suspended week later because their system is not updated

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

27 Sept 2018, 13:12

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

MTN account number A***.

We have escalated the proof of payment to our banking department to allocate the payment of R487.47 to be account.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply27 Sept 2018, 13:12

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

MTN account number A***.

We have escalated the proof of payment to our banking department to allocate the payment of R487.47 to be account.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's replyOfficial

28 Sept 2018, 08:19

Thank you for your patience for the complaint to be resolved.

Please note that the payment has been allocated to the account, Account balance is now R90.22.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply28 Sept 2018, 08:19

Official

Thank you for your patience for the complaint to be resolved.

Please note that the payment has been allocated to the account, Account balance is now R90.22.

Kind Regards,

Alice van der Merwe

Best regards,