1 reviews | Active since Apr 2014
Account suspension
I don’t think this service provider actually knows anything about customer centricity! The number of complaints here just prove that MTN is ****! I’ve never seen such shocking service! I’ve been a MTN contract customer for almost 20 years, never defaulted until early this year. After being told by them to make manual payment MTN still went and deducted an incorrect amount from my bank account- an amount 3 times the payment that was due, as a result their debit order returned unpaid. What kind of company won’t take responsibility for its own errors? A week later they completely suspended the accounts for the entire family! Without notice, even though their contract rules say they’ll give reasonable notice prior to suspension. Finally they’ve given me a reason to find another service provider with integrity and respect for customers. I can’t wait for my contracts to expire so I can get rid of this nonsense! It’s not worth it anyway, it’s not like they reward loyalty…
You're completely missing the point, you cant seriously be this slow!Imagine if I did have that amount, you'd have successfully taken it on top of the amount I'd already paid and I would have parted with R8.5K in one month which I'm sure you wouldn't' return anyway. You'd be telling me stories of how you'd credit my account blah blah blah.... from now on I'll be making manual deposits myself, until this contract expires and I find a provider with an accounts department which is not this inefficient with people who know what they're doing.
You're completely missing the point, you cant seriously be this slow!Imagine if I did have that amount, you'd have successfully taken it on top of the amount I'd already paid and I would have parted with R8.5K in one month which I'm sure you wouldn't' return anyway. You'd be telling me stories of how you'd credit my account blah blah blah.... from now on I'll be making manual deposits myself, until this contract expires and I find a provider with an accounts department which is not this inefficient with people who know what they're doing.