Hellopeter
Share Your Experience
JB
Jeannette B

1 reviews | Active since Sept 2009

16 Oct 2018, 15:25

Account suspended without notification or communication what so ever!

I just got off the phone with my bf thats spitting fire as I type. He upgraded about two - three months ago at a MTN shop in the East Rand mall. Today just after 14:00 he noticed that he cant make or receive calls. He called the customer support line at about 14:38 and finished the call just after 15:00. His account has been suspended due to non pmt for the past three months. Now, firstly his pmt option has always been via debit order. somehow the person helping him that day changed this to cash pmt. Not once has he received a phone call or message to say his account is in arrears and without following correct procedures, MTN suspended his account is now demanding +/- R2000???! WHAT *********** PERSONAL HAS MTN employed??? YOU CANT JUST SUSPEND AN ACCOUNT WITHOUT NOTIFICATION!!!! And just to make it clear, he did have funds available for those debit orders & if you want to challenge it...I'll forward you his bank balance or bank statement for those months to show there was more than enough funds for the debit order to go off but due to your staff changing details ie debit order confirmation, those pmts did not happen! Now, answer me this....how come was he never called to ask the simple question or messaged???!!!! Why was his account just suspended? and please give me a better bullsh excuse than its overdue!@!! Your lady at customer services could not even help my bf propertly when he spent over half an hour on the phone to try sort out whats going on! Disgrace!!

0
Replies (2)
JB
Jeannette B's update17 Oct 2018, 08:24
Reviewer Update
Morning Mike Firstly thank you for your quick response. I was there when you called Stefan yesterday afternoon to sort out the query. He also says thank you for your help. Really appreciate everything you did May you have a blessed day Kind Regards Jeannette
JB
Jeannette B's update15 Nov 2018, 09:15
Reviewer Update
Morning Mike. Referring to the matter you handled last month where I thanked you for sorting it out.....all I can say this morning is "here we go again" Stefans line has been disconnected again?! And he called you on Monday after he received another message from MTN saying he's behind and he needs to go through paypall to pay his account etc?? Why has the debit order not gone off at the end of the month...again?? you promised him you sorted this **** out! Please get hold of Stefan asap and get this sorted out once and for all!!! I mean, did you not promise him last month you made he changed on your system for the debit order to go off at month end and once the final "outstanding" amount was taken off at month end, all monthly payments would be debited from his account as it was before the ERM employee changed it?? this is now ridiculous as we have to remind MTN to correct their staffs bull **** error. If his line is not open by lunch time, I will escalate this to top management. And yes his phone has call recorder so I also have that call at hand where you called him and promised him you would sort this out.