1 reviews | Active since Apr 2013
Account suspended without notice
My account was suspended on the 7th of December for outgoing calls. I was not<br> informed that this would be would take place and just saw my line was not active. <br> I had data and and airtime which will now go down the drain.<br> <br> I am told i owe an amount R7000 and need to pay to re activate the line. How<br> that amount came about is a mystery as i have mot been receiving any statements.<br> I called their legal department and keep getting passed pillar to post about it being<br> told i need to pay the full amount to activate the service.<br> <br> I dont have a problem with paying the amount in reasonable installments and<br> not R7000. Some of us have budgets that we live by and R7000 is alot of money.<br> <br> I have been with mtn since 2003 using the same number and i think they actually <br> do not care about their customers or service to them they just care about profits. This<br> is really disappointing. I think i want to leave mtn for good after here surely there<br> is a network that provides better transparency.<br> <br> Hoping to find out if the my line will get re activated because clearly i cant work now<br> with a blocked line , how am i supposed to make the money to pay them<br> <br>
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Legal Department for assistance
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Legal Department for assistance
Kind Regards
Nompumelelo
