SM
Sithembiso M

1 reviews | Active since Apr 2013

14 Dec 2015, 16:22

Account suspended without notice

My account was suspended on the 7th of December for outgoing calls. I was not<br> informed that this would be would take place and just saw my line was not active. <br> I had data and and airtime which will now go down the drain.<br> <br> I am told i owe an amount R7000 and need to pay to re activate the line. How<br> that amount came about is a mystery as i have mot been receiving any statements.<br> I called their legal department and keep getting passed pillar to post about it being<br> told i need to pay the full amount to activate the service.<br> <br> I dont have a problem with paying the amount in reasonable installments and<br> not R7000. Some of us have budgets that we live by and R7000 is alot of money.<br> <br> I have been with mtn since 2003 using the same number and i think they actually <br> do not care about their customers or service to them they just care about profits. This<br> is really disappointing. I think i want to leave mtn for good after here surely there<br> is a network that provides better transparency.<br> <br> Hoping to find out if the my line will get re activated because clearly i cant work now<br> with a blocked line , how am i supposed to make the money to pay them<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Dec 2015, 08:00
Official
Hello stheroriser,

Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.

Kindly note that the matter has been escalated to the Legal Department for assistance

Kind Regards
Nompumelelo