Account Suspended sue to account Query

On My January bill I was bill for PSD calls I have tried to to sort this out via the call center with no luck.<br> During December I check my data on a daily bases as we were on holiday<br> On the 30 December when I check my data I had just over 100mb left so i bought a 1 GIG package.<br> On the 4th when I checked under 100 mb of data so I bought anther package. the fist package was not allocated<br> <br> I spoke to consultants on 17th Wednesday she Looked at a report from 31 December to 4 January and can see I ran out of data on the 4th of January 2015 BUT the 1 Gig bundle I bought on the 31 December still had a very large portion left when it expired<br> <br> When I spoke to a call center consultant today I was told I ran out of data on the 30 December. <br> <br> Every time a phone the call center I get a different story,<br> <br> This Number is linked to an account with 2 numbers on,<br> I have paid the correct account but not the amount under Query<br> 2 weeks ago when i raised the Query for the second time I requested the line to be reconnected and it was.<br> <br> Today when I requested the line to be reconnected cause it is still under query I was told it can not be done. <br>