KR
Karin R
1 reviews | Active since May 2015
20 May 2015, 10:12
Account suspended for NO REASON
My phone is off, again. Every month mtn suspend my service and when I phone then I have to wait more than 30 min each time for someone to answer at the call center. When they answer they can not find any reason for the suspension and reactivates it. <br> <br> Today the call center is not available. I did a online query, no responds, send email, no responds. So now I am here, hoping this route will help.
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Replies (1)
MTN South Africa's replyOfficial
26 May 2015, 12:21Hello KarinRademeyer,
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
MTN South Africa's reply26 May 2015, 12:21
Official
Hello KarinRademeyer,
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept my apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***