LF
LERI F
1 reviews | Active since May 2015
04 May 2015, 13:24
ACCOUNT SUSPENDED FOR NO REASON
MY MTN ACCOUNT HAVE BEEN SUSPENDED THIS WEEKEND AND THERE HAS BEEN SAID THAT I HAVE NOT PAID MY ACCOUNT AFTER I HAVE RECEIVED MY SMS FROM MY BANK SAYING THE DEBIT ORDER HAVE GONE OFF SUCCESSFULLY. THIS IS ABSOLUTELY UNACCEPTABLE AND IF IT SHOWS ON MY ITC I WILL BE NEGATIVELY IMPACTED FOR NO REASON AT ALL. I TRIED TO GET THROUGH TO THE MTN HELP LINE AND WAITED A HOUR BEFORE GIVING UP. ON ANOTHER ACCOUNT OF MINE I HAVE BEEN CHARGED DOUBLE TWO MONTHS IS A ROW. SOMEONE NEEDS TO CONTACT ME URGENTLY REGARDING THIS AS I AM ONE VERY VERY UNHAPPY CUSTOMER.
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MTN South Africa's replyOfficial
14 May 2015, 15:46Hello LERI123,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that on your account, it is paid up to date, reason for suspension was due to credit limit that was reached, do note that your credit limit is set at R314.00 and works on the amounts on your unbilled invoice. On the 12th of May 2015, we did get a notice from you that you would not like for this limit to be increased.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that on your account, it is paid up to date, reason for suspension was due to credit limit that was reached, do note that your credit limit is set at R314.00 and works on the amounts on your unbilled invoice. On the 12th of May 2015, we did get a notice from you that you would not like for this limit to be increased.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply14 May 2015, 15:46
Official
Hello LERI123,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that on your account, it is paid up to date, reason for suspension was due to credit limit that was reached, do note that your credit limit is set at R314.00 and works on the amounts on your unbilled invoice. On the 12th of May 2015, we did get a notice from you that you would not like for this limit to be increased.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that on your account, it is paid up to date, reason for suspension was due to credit limit that was reached, do note that your credit limit is set at R314.00 and works on the amounts on your unbilled invoice. On the 12th of May 2015, we did get a notice from you that you would not like for this limit to be increased.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***