account suspended for no reason

Item: MTN South Africa
Rating: 2
Author: Achmat S

My debit order goes through religiously each and every month. Suddenly from yesterday every time I want to make a call or sms , I get a message that my account has been suspended. Trying to get through to customer care for an explanation is an absolute waste of time and torture.Please help, I am desperate.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

13 May 2015, 16:24

Hello amsalie,

Thank you for posting.

Please accept our apologies for the delayed response and any inconvenience this may have caused.

We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.

There are no barrings on your account.
We trust you find this in order.

Regards
Jean
REQ:***

MTN South Africa's reply13 May 2015, 16:24

Official