1 reviews | Active since Aug 2011
Account Suspended For NO REASON
Yesterday I upgraded my contract to the premier MTN SKY Package.<br> <br> This morning my phone stops working and I hear my account has been suspended according to a voice prompt. <br> <br> I called the 808 number (call-centre) and was cut off about 8 - 10 times. No answer... just \high volumes"as always. <br> <br> I mailed the customer care line who just without offering any solution said the reason is I have reached a credit limit. <br> <br> I was not contacted once regarding a credit-limit in my 15 year history with MTN. My bill has always been paid right on time via debit-order. Not a single exception. <br> <br> No one is responding to my e-mails. No solutions are offered. Just another day - another dissatisfied customer. <br> <br> Is this how you treat customers of 15 years that upgrade to your premier package? <br> <br> This is just one of many issues I have had with MTN over the years. If you are in the market for a service provider I would seriously consider other options. You will be bound to MTN through their incompetence and unwillingness to resolve any issues. <br> <br> STAY AWAY. """
Thank you for bringing this matter to our attention.
We apologize for the inconveniences caused.
As per our conversation, we have updated your account. The line has been reinstated. I have also deactivated your number ending in 40 as per your request.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for the inconveniences caused.
As per our conversation, we have updated your account. The line has been reinstated. I have also deactivated your number ending in 40 as per your request.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
