LD
Lisa D
1 reviews | Active since Nov 2014
04 May 2015, 10:06
ACCOUNT SUSPENDED FOR 3RD TIME
I have been a very happy customer at Nashua mobile for many years until MTN took over. Can somebody urgently check why my account gets suspended every month the very same day that my debit order goes off???<br> I am so tired of calling 808 and waiting for over 30 minutes a time with no answer<br> <br> MTN YOUR SERVICE SUCKS AND YOUR CALL CENTRE DOES NOT WORK!!!!! <br>
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 10:36Hello lis007,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
MTN South Africa's reply15 May 2015, 10:36
Official
Hello lis007,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***