KK
Kardem K
1 reviews | Active since Jul 2014
13 Jul 2015, 09:55
Account suspended even though payment was made
Once again my account service has been suspended. I received an sms from MTN stating my account is overdue on Friday, and that I must pay R413.80 to avoid suspension in 2 days. I paid R420 into the account on Sunday and this morning (Monday) I got an sms saying my call service has been suspended. This happened last month as well. Why does MTN insist on suspending my service even though I've paid the account?? The call centre is useless as well - calls keep getting dropped after being on hold for ridiculous periods of time. I'm getting fed up with this
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MTN South Africa's replyOfficial
21 Jul 2015, 15:15Hello Jynxx,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have 21 days from date of invoicing(20th of every month) to settle your account, failure to do this will result in your account being suspended.
Please ensure that your account is settled within the 21 days to avoid suspensions.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have 21 days from date of invoicing(20th of every month) to settle your account, failure to do this will result in your account being suspended.
Please ensure that your account is settled within the 21 days to avoid suspensions.
Kind regards
Letumile
REQ:***
MTN South Africa's reply21 Jul 2015, 15:15
Official
Hello Jynxx,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have 21 days from date of invoicing(20th of every month) to settle your account, failure to do this will result in your account being suspended.
Please ensure that your account is settled within the 21 days to avoid suspensions.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have 21 days from date of invoicing(20th of every month) to settle your account, failure to do this will result in your account being suspended.
Please ensure that your account is settled within the 21 days to avoid suspensions.
Kind regards
Letumile
REQ:***