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Nick A
1 reviews | Active since May 2015
08 Jun 2015, 11:27
Account suspended even after paying on time!
I received my invoice by e-mail on 6 May, but have been unable to open it due to \site being upgraded"since then. I still paid the invoice on time on 23 May with the correct reference number. Received an sms on 2 June that my account was overdue. Immediately e-mailed proof of payment to [Email Removed] on same date at 10:20. Received an automated response that it would be attend to"
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Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 15:48Hello Nick RSA,
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line has been reactivated.
Kindly be advised that certain queries have to be referred to relevant departments to ensure that full resolution is obtained.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line has been reactivated.
Kindly be advised that certain queries have to be referred to relevant departments to ensure that full resolution is obtained.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply10 Jun 2015, 15:48
Official
Hello Nick RSA,
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line has been reactivated.
Kindly be advised that certain queries have to be referred to relevant departments to ensure that full resolution is obtained.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line has been reactivated.
Kindly be advised that certain queries have to be referred to relevant departments to ensure that full resolution is obtained.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***