VE
Venessa E

1 reviews | Active since Jun 2011

08 Apr 2015, 11:16

Account Suspended, Cannot contact call centre

I received an sms yesterday that there is still an amount of appr. R280 outstanding on my account and that should payment not be received my service would be suspended in two days, I made a mental note to make payment first thing this morning. I was not aware of the short payment until I had received the sms.<br> <br> For some reason my service was suspended this morning before the two day deadline given in the sms. The payment has been made but now I cannot get hold of anyone through the call center to get my service reconnected. I've sent them a message through the Mtn website and received an email that they will attend to my query within 5 working days. I tried phoning the call centre (808) but I have repeatedly been cut off while waiting to speak to an agent.<br> <br> What the hell is going on with Mtn? I NEVER used to struggle speaking to someone at the call centre, but the past few years their customer service has been deteriorating.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Apr 2015, 09:13
Official
Hello VenessaEde,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment of R 300.00 is reflecting and the invoices for March will be due at the end of April.

Best regards
Mantoa
REQ:***

Best regards,