Account suspended because of MTN's own internal problems

MTN recently suspended my account, without notifying me of the fact.

This apparently means that I would not have been able to make calls if my car had broken down on the side of the road in the middle of the night, with young children asleep in the back seat.

And they suspended me for absolutely no reason, other than the fact that MTN lost control of its own systems over the February month-end, demanded manual payment of two separate amounts within days of one another, but did not provide any banking details for me to make either of these payments.

Looks like I need to move immediately to a more reliable service provider, one that won't cut me off because of their own internal problems.

MTN may see millions of other previously-loyal customers doing the same thing.

Goodbye, MTN.

On Wed, 10 Mar 2021 at 18:26, Customer Care <***> wrote: Good day John, Please note that the order refers to the system generated reference number that was created when your account was suspended and when the suspension was lifted. Kind Regards, Nonkululeko Malambo MTN SA Reference Number: ***